Our Partner model and how it benefits our clients
“I am not sure who is in charge over there anymore.”
I have been in IT consulting for over ten years, and unfortunately this is a common complaint from prospective managed IT clients. The help desk team is always brought up, “they’re great!” “The guys that come on-site try their hardest.” Missing in action? Any kind of management or decision makers. This situation can occur at companies due to mergers and acquisitions, unsustainable growth, absentee ownership, or any number of other reasons. However it is one thing we vowed not to let happen here, that is where our partner model comes in:
What is the partner model?
Similar to a law or accounting firm, there are multiple owners in the business running a division/practice group. They are an accessible point of contact for their clients, not only for accountability and decision making, but also are experts in IT and their industries. This also helps minimize the common issue of IT consultant turnover for our senior team. Some companies have had success with dividing their operations into red team, blue team, etc., but ultimately those teams are still led by managers, not leaders.
What does that mean for you, the client?
Your group’s partner:
manages the team of IT consultants and technicians for that practice group
attends regular IT planning and strategy meetings with you
is a direct line for you to escalate any concerns or issues to
has the ability and knowledge to quickly make decisions - they are an owner in the business
is involved with every IT project from the planning and goals, to the execution and outcome
backed up by other partners, meaning there is not one key person that your business is reliant upon
This is often the missing ingredient for a great experience when working with an outside IT team. So stop wondering who is in charge and get clear guidance for your technology today!