Meet Riggs & Ray

Riggs & Ray is a boutique law firm based in Austin, Texas, practicing administrative and regulatory law. For over 22 years, the firm has served clients with precision and professionalism. With just two attorneys, every hour of productivity matters, which makes technology not just a support function but a mission-critical part of delivering legal services efficiently and securely.

Operational Roadblocks Before CGP

Before partnering with Clear Guidance Partners, Riggs & Ray faced frequent and frustrating IT breakdowns. Systems would fail without warning, fixes would cause new issues elsewhere, and there was no sense of end-to-end ownership from prior IT providers.

“They’d fix something here, and over here something else would fall apart. It was like putting out one fire just to start another.”

This patchwork approach not only delayed internal projects but also directly impacted the firm’s financial operations. Attorneys were spending hours troubleshooting instead of billing, and Ana was left juggling IT issues on top of firm management.

“It was delaying all our projects… I couldn't send bills because I was too busy handling tech issues. That’s lost revenue.”

Discovering a Legal-Focused Partner

The turning point came when the firm reconnected with Dustin Bolander, now Managing Partner at Clear Guidance Partners. Having previously worked with him, Ana knew Dustin brought a rare and essential combination: deep legal tech expertise and a sense of urgency that matches the pace of a law office.

“Dustin understands how everything connects — the software, the business, and how to work with attorneys. When we call, it’s yesterday.”

This understanding of law firm environments made CGP stand out from past providers, who lacked responsiveness and didn’t grasp the impact of IT downtime on client outcomes and firm operations.

Implementation: Strategic, Seamless, and Supported

From day one, CGP brought a structured and intentional onboarding process — one focused on doing things right the first time. While no rollout is perfect, the transition was smooth, well-managed, and responsive.

This shift from reactive to proactive IT support dramatically reduced interruptions. Upgrades and transitions do still bring challenges, as expected, but CGP consistently follows up to ensure every issue is closed out fully.

“There’s a system where you follow up to make sure the ticket is fully resolved. I love that. It’s one of your best features.”

Results: A Stable, Responsive Technology Environment

Since partnering with CGP, Riggs & Ray has experienced:

• Reduced downtime and daily disruptions

• Faster responsiveness to outages

• Fewer billing delays and improved operations

• Confidence in system stability and strategic planning

The CGP team — including Dustin, Greg, and Dewan — has built trusted relationships across the firm. Even when an issue does arise, Ana knows exactly who to contact to get it resolved — and resolved well.

“If something doesn't work out, I know I can knock on one of their doors and it gets fixed. That's the difference.”

Looking Ahead

With systems that work reliably in the background, the firm can now focus on what matters most, client service and firm growth. For Ana, it means less time chasing tickets and more time driving the business forward.

“My goal is not to waste time on distractions. If I have a good IT partner, I can focus on running the firm. If I don’t, I waste time and money. It’s that simple.”

Why Clear Guidance?

“You understand legal. You understand urgency. You don’t just fix the issue — you fix it so we don’t have to keep calling. That’s rare.”

Clear Guidance Partners continues to help Riggs & Ray strengthen operations, reduce risk, and work with peace of mind. It’s not just about IT — it’s about enabling small law firms to function at their best.